Back-up Service Replacement Project

** The Backup Service Replacement Project is now complete  **

(This website will remain available for information only - for support please go to the HFS backup services webpage.)

Overview

Recognising the global importance of the collegiate University's information assets, the back-up service requires periodic updates and improvements, to ensure acceptable recovery times in the event of a major incident that could result in lost or corrupted data. This project aims to invest in the latest back-up technology, allowing us to deliver a service with improved recovery times, back-up speed and capacity management, and more robust back-up arrangements for University-wide applications. Significant time and effort have been invested over the last few years to feed into planning for the delivery of this project.

Key Benefits

  • A modern and highly functional solution for both server and endpoint back-up
  • Improved long term value for money, compared to the benefits received for the annual cost of the current back-up service
  • An enhanced central back-up service, reducing the need for Divisions, Departments and Colleges to seek their own back-up solutions
  • An improved speed of recovery for business critical applications, in the event of Major Incidents that destroy or corrupt data

***Code42 is open to new users (staff, postgraduates and Senior Members)***

***To register and install Code42 please visit our support page***

Project rollout

Server back-ups continue to be provided by the IBM Spectrum Protect software.

  • Continues as a dual-site on-premise solution, but with increased back-end performance, security and a deeper versioning of files much beyond the standard two versions currently offered
  • Additionally, the utilisation of native compression and deduplication technologies, together with disk-based storage should, for most cases, render the daily backup capacity limits all but redundant. Instead, the practical limits to a backup may well be duration and/or time-based limits we impose on the service to allow for other backend operations and the limits of local backup windows
  • Licensed on capacity, so there will continue to be both a fair use presumption as well as upper limits on total backup storage; these are yet to be decided, and experience will shape this, but will exceed the current limits. 

Endpoint users, i.e. those backing up data on their individual computers, should now be using the new solution called Code42 (Crashplan).

  • SaaS solution - backups are hosted offsite in the cloud (Europe),
  • Unlimited capacity, continual automated back-up in the background and multiple versioning of file backups
  • Simple user interface - supported on recent OS versions of Windows, Mac OS and various Linux.
  • Licensed on a per user basis and allows the user to manage backups of several devices under one account, including the support of restores across platforms. It is likely that fair use policies will apply on the number of devices any one user can backup.

Timescales

Code42 is available to new users (staff, postgraduates and Senior Members). To register and install Code42 please visit our support page. The new server back-up solution is also now available. Our high-level milestones were as follows:

  • April – November 2020: Procurement Phase and Delivery Planning & Governance Phase (complete)
  • December 2020 - February 2021: User testing and preparing for live deployment of the Code42 endpoint service (complete)
  • March - April 2021: Code42 Early Adopter (Pilot) phase (complete)
  • May 2021 - January 2022: Deployment of Code42 endpoint service (complete)
  • September 2021: New server back-up solution/service installation (complete)
  • October 2021 – January 2022: Server Early Adopter (Pilot) phase (complete)
  • February 2022 - September 2022: Migration to the new Server back-up service (complete)