Shared Infrastructure Services Project

This workstream will support the launch of a new cohesive and consistent device management platform (including Microsoft Intune) across the University to manage all endpoint devices. Training has taken place in January 2025, and a road map of the project will be available soon.

What are we trying to achieve? 

This project sits within the wider Shared Infrastructure Services programme. 

Our goal for Shared Device Management is to launch (and maintain) a new cohesive and consistent device management system across the University to manage all endpoint devices including Windows, MacOS/iOS and Linux.  

The aim is for all staff, no matter what department or building, to have the same positive streamlined experience, and be able to use the same platforms and applications no matter what they are working on, who they are working with, or where they are working from. We’ve decided to use the product Microsoft Intune (for Windows).  

What issues will this resolve? 

We know that the experience of using work devices is currently inconsistent across the University and that staff are faced with numerous issues on a weekly basis.  
Having all staff transition to using one, shared system will resolve many of these issues. 

Staff will be able to: 
•    move between buildings and departments without having to worry about switching connection or having log in issues  
•    work in a flexible and agile manner with different teams, departments and colleges using one shared system    
•    access one shared user guide and one set of policies applicable to all  
•    have the same positive and seamless experience when seeking IT support, no matter the department  

We will keep this webpage updated regularly with any updates on this and other projects within the programme.

The People workstream is looking at a number of initiatives including:

• ITSS induction
• Infrastructure skills assessment
• Shared IT apprenticeship scheme

Further details on these initiatives will be shared in due course.

The Foundations workstream will be investigating governance and funding.

Further details on these initiatives will be shared in due course.

The User Experience workstream is looking at a number of initiatives including:

• Sharing tasks across IT teams
• Enabling ITSS to work across affiliations
• Better access to technical and non-technical guidance
• Understanding and improving the ITSS experience

Platform thinking, local adaptation

Emphasises the importance of scalable, modular, and flexible solutions that can be adapted locally without changing the overarching platform provision. It promotes innovation, integration, and efficient service delivery across the University.

Share best practice

Divisions should actively share best practices related to managing services to enhance efficiency and effectiveness. This includes regular knowledge-sharing sessions, workshops, and documentation.

Collaborative maintenance

Teams should adopt an agile mindset and ensure the service evolves over time. New adopters are expected to contribute to the improvement of the service, promoting a sense of collaborative maintenance.

Standardise approaches

Recognising the differences within the University while understanding how processes and technologies can be standardised to promote interoperability and consistency across the organisation.

Continuous improvement

Encourages a continuous improvement mindset by enabling teams to identify areas for improvement, learn from each other, and collectively evolve the service over time.