All existing Chorus desk phones will be removed and the project will not supply personal handsets or headsets.
Personal users can use Teams Phone through:
- their computer’s inbuilt microphone and speaker
- a headset (that they might already be using for Teams meetings)
- Teams Phone compatible handset (if paid for by their department or college)
- the Teams Phone app on their personal mobile phone or tablet
The table below shows the Teams Phone equivalent for selected activities that might be in use in Chorus:
| Chorus |
Teams Phone |
| Hunt Group |
Call Queue |
| Pickup Group |
Call Group |
| EA Group |
Call Delegation |
People in dual roles
People in dual roles may have a personal line and a ‘role-based’ line. Only one telephone number can be associated with an SSO, so colleges or departments who want to provide a ‘role-based’ line will need to request a Common Area Phone for this purpose. They will also need to pay for a Shared Area Device licence if they want to use a handset, and they will need to pay for the handset itself. Alternatively, the ‘role-based’ line can be associated with a Call Queue, which when dialled could deliver the call to the user's ‘personal’ line. This could remove the requirement for a handset, and the associated costs. In this scenario voicemails for the personal line would be delivered to the user’s email address, and voicemails for the Call Queue would be left in the mailbox associated with the Queue. We can set rules on this mailbox to deliver the voicemails to specified Oxford email addresses.
Transitioning personal lines to Teams Phone
Telephone coordinators can already move personal lines to Teams Phone using Phoneman, and will be responsible for undertaking this at the appropriate time.
There are more than 10,000 common area devices in use currently across the collegiate University. These are handsets located in communal or shared areas allowing more than one person to make or receive calls (for example, receptions areas, porters’ lodges). The introduction of Teams Phone could result in some of these common areas no longer requiring a physical handset and the table below outlines the options for moving these lines. If you are unsure about the best solution to use or need further advice, please contact the project team.
Each common area phones (CAP) requires a Shared Area Device licence which is charged annually.
| Current Chorus configuration |
Suggested alternative |
How to achieve this |
Associated cost |
|
| Hunt group |
Teams Call Queue/Autoattendant |
Complete the ‘Call Queues and AutoAttendants’ Service Request via the survey spreadsheet (supplied to Telephone Coordinators at appropriate time) |
None |
|
| Common area phone, e.g. lodge/library/lab etc where a phone is required |
Teams Desk phone using a Shared Area Device licence |
Basic handsets will be provided for up to 10% of common area lines by the project to be allocated to locations on a risk basis by the department or college
Colleges and departments can order additional handsets, as required, for which they will have to pay
Your network will require configuration, a device will need to be ordered/configured/deployed, and a Shared Area Device account created for you. Contact the project team
|
Up front hardware cost, future hardware refresh cost
Ongoing Shared Area Device licence fee and line charge under new cost model
|
|
| Common area phone, eg lodge/library/lab etc where a phone is no longer required |
Move the extension to a Teams Call Queue/Autoattendant. Provide Teams Phone to the users who need to answer these calls. This will facilitate hybrid working |
- Assign the users who will handle calls Teams in Phoneman
- Complete the Call Queues and AutoAttendants Service Request
|
Ongoing annual line charge under new cost model |
|
| Intercoms |
Reconfigure these devices to talk to a user on Teams |
Contact the project team, which will handle these on a case-by-case basis |
To be determined individually |
|
Transitioning common area line to Teams Phone
Telephone coordinators will be able to move non-people lines to Teams common area lines when new functionality is available in Phoneman, which is likely to be in Michaelmas term.
